Terms
Simple terms for our cleaning services. Last updated October 2026.
Quotes and prices
Our prices are fixed. The price you are quoted is the price you pay, based on the details you give us about your home and the job. If something is very different when we arrive, we will tell you before we start.
Payment
Payment is due straight after the job is done.
Booking and cancellation
Regular cleans can be paused or cancelled with 48 hours’ notice. There is no lock-in contract. For other bookings, please tell us as early as you can if you need to change or cancel.
Access, power and water
You do not need to be home, but we do need to get in, and we need working electricity and water to do the job. Please make sure the power and water are on. If there is no power or water when we arrive, we may not be able to do the clean and will contact you to reschedule. Please also tell us about pets, alarms or anything we should take care with.
Our guarantee
If something we cleaned is not up to standard, tell us within 24 hours and we will come back and fix it free.
Damage and insurance
We are covered by public liability insurance. If something is damaged during a clean, tell us as soon as you can and we will sort it out with you.
Your rights
Nothing in these terms limits your rights under the Australian Consumer Law.
Questions
Call 0406 920 717 or email hello@plainlyclean.com.au. ABN XX XXX XXX XXX.