FAQ
House cleaning questions, answered plainly
How does your pricing work?
Instant quote on the site, based on bedrooms, bathrooms and how often you want us. The price you see is the price you pay, with no hourly surprises. We confirm it once we know about anything unusual, like pets or heavy build-up.
Are your cleaners insured and checked?
Yes. Every cleaner is police-checked, trained by us and covered by public liability insurance.
Do I need to be home?
No. Many clients leave a key safe or lockbox code. We’ll message you when we arrive and when we leave.
What do you need from me?
Access to your home, plus working electricity and water, because we use a vacuum and other equipment. We bring all the supplies and equipment.
Do you bring your own supplies?
Yes, supplies and equipment are included. If you prefer fragrance-free or specific products, tell us and we’ll use them.
What if I’m not happy?
Tell us within 24 hours and we’ll come back and fix it free.
Do you do end-of-lease cleans?
Yes. We clean to your agent’s checklist, and our 24-hour guarantee applies: tell us within 24 hours if anything was missed and we will come back and fix it free.
Which suburbs do you cover?
Craigieburn and 38 nearby suburbs within 15 km, including Roxburgh Park, Mickleham, Greenvale, Broadmeadows, Epping and Glenroy. See our service areas for the full list.
How do I book?
Use the quote form on any page, or call us. We reply within the hour during business hours with a fixed price and a suggested time.
Can I book more than one service in a visit?
Yes. Many customers add an oven and kitchen clean, carpet steam cleaning or window cleaning to a deep clean or end-of-lease clean, and pair pressure cleaning with house exterior cleaning.
How is pressure cleaning priced?
By surface and area, not bedrooms. Send a few photos or the approximate size and we reply with a fixed quote.
Do you clean new homes?
Yes. A move-in deep clean removes builder’s dust and construction residue, and regular cleans keep the home fresh afterwards.
Do you clean homes with pets?
Yes. Tell us about your pets when you book so we can plan around them, and let us know about any products to avoid.
What are your hours?
We reply to enquiries Monday to Saturday, 7am to 6pm.
Can I pause or cancel regular cleans?
Anytime with 48 hours’ notice. No lock-in contracts.